Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 781-769-2446 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Return & Privacy Policy

Poirier Sales & Service is dedicated to our customer's 100% satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your appliance purchase.

BEFORE PURCHASING

Let us help you do the research! — Most returns can be avoided before you make your purchase. Please call our knowledgeable appliance specialists for more information. Sometimes issues cannot be avoided, so we are here to help you if they arise.

DAMANGED SHIPMENTS

Inspect your appliance(s) before accepting delivery: All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery.

DEFECTIVE MERCHANDISE

Plug in your appliance ASAP to make sure it operates properly: It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 24 hours of receipt.

RETURN POLICIES AT A GLANCE

  • To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order.
  • Damaged items should not be accepted upon delivery.
  • You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.
  • All returns are subject to a 25% restocking fee.
  • Shipping and handling charges to and from our warehouse are not refundable for returned items.
  • Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
  • You must return the item using the same shipping methods as it was originally shipped/delivered.
  • We do not accept returns on air conditioners and other specially ordered products.
  • We do not accept returns return on special ordered items and commercial laundry equipment.
  • We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt.
  • Poirier Sales & Service does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging.
  • Poirier Sales & Service reserves the right to refuse returns.
  • All returns must be made within 7 days.

SHIPPING

We do not provide shipping direct to consumer via UPS, FedEx, fright, etc. Purchased items must be picked up, or scheduled for local delivery by the Poirier Sales & Service team. Please contact us with any questions prior to placing your order