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Alicia in the service department helped me book an appointment to fix our ice maker. She was extremely friendly, knowledgable, and helpful. The technician called before arriving within the appointment slot, and explained the cause and what he did to remedy the situation. Would absolutely use them again. Thank you so much!

Google Icon Matt Iorlano 1/23/2025

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Shoutout to the service member Brook! Washer machine door wouldn't shut stopped by grabbed a part she walked me through how to fix it, unfortunately couldn't figure it out so took the part down to store and she helped me right away and was back to working in a hour. Amazing customer service highly recommend getting any appliances/ parts at Poirier!!!

Yelp Icon Brandon C. 12/31/2024

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Knowledgeable , courteous and helpful staff . The staff made the purchase quick and easy . Highly recommend

Google Icon Scott Smith 12/8/2024

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Poirier, Norwood Parts. As a facilities manager I have to deal with multiple appliances in our apartments.Brook from parts department is awesome and very knowledgable. She provides great customer service, easy communication and best prices. Thank you Brook!

Google Icon Borislav Terzyiski 11/20/2024

Thank you Borislav Terzyiski!

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Thank you Jackie and Poirier’s. Why go to a Box Store when Poirier Appliance are true experts plus they have everything you need with Fast and I mean Fast Delivery to save the day. We needed to get a refrigerator real fast due the old one breaking down. We found Poirier’s had a great selection and amazing prices. We had such a great experience selecting the top rated large side by side Whirlpool Stainless refrigerator that we could afford to a buy a matching Whirlpool Dishwasher. Not sure what is better, storing an amazing amount of food in this Side by Side Whirlpool or the way the kitchen looks with the beautiful appliances. Just go to Poirier’s and enjoy your kitchen. Steve Riley

Google Icon Steve Riley 11/1/2024

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Tyler is a genius. He showed up to replace a gasket on our freezer, and while doing that he checked/fixed/updated a half-dozen other things. Super-friendly and really, really good at his job.

Google Icon Luke OBrien 9/13/2024

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I had my dishwasher fixed today by Eddie. He was friendly, professional, efficient, and neat. A great technician!

Google Icon Normand Beauchemin 8/1/2024

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Just had an awesome experience with Eddie the technician from Poirier, not only did he help solve the problem but gave some tips on cleaning my oven and washer, very personable, overall exceptional experience.

Google Icon Laura Morano 7/25/2024

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Eddie helped us fix our refrigerator. He was quick, efficient and knowledgeable. Very pleasant to work with, and would happily use his services in the future if needed. Would definitely recommend!! Thanks so much.

Google Icon lara bark 6/19/2024

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Eddie was fantastic. He fixed a poor shower drain that now works great and installed a broken part in our dishwasher. He was easy to talk to and incredibly efficient. Thank you!

Google Icon Sam Ozer 6/26/2024

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Google Icon Ty M 8/9/2024

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I buy all my appliances from Poirier because of their service. My oven had an igniter issue, and Eddie came out and fixed everything right away. He was reliable, communicated well, and totally professional. I highly recommend poirier appliances.

Google Icon Christina Hardway 6/21/2024

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Ed from the Poirier Service team did a great job completing a complex repair of our KitchenAid Dishwasher. He demonstrated great skill and was very professional in his approach to the job. We are very happy to have our dishwasher working again!

Google Icon Paul Gallivan 10/21/2023

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we had a very very good Experian using Poirier for our 6 units we purchased and Delivered, and remove old units Thank You

Yelp Icon Lester D. 4/1/2023

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Bought an air conditioner from Poirier Sales, picked it up and brought it home, after opening saw damage so I contacted the store and spoke with sales manager Jackie who ordered me another one on the spot for an instant exchange! These days there are no more places where one can get more friendly professional caring people than Poirier Sales! Customer for life!

Google Icon Vito Serratore 5/9/2023

Thank you for your trust, your business and your praise.

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We have purchased all of our Fisher and Paykel appliances through Poirier - actually our entire new construction condo building did! Since then we've run into some issues and had to have a few technicians come out over the years. Sheryl (my spelling may be incorrect!) the service manager is the most helpful customer service person we've ever worked with, especially in helping to alleviate issues we had experienced with scheduling. Andrew the technician is incredibly efficient, knowledgeable, and communicative. Shout out to Christine Grady for running a great business!

Google Icon Jacob Coblenz 4/29/2023

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we had a very very good Experian using Poirier for our 6 units we purchased and Delivered, and remove old units Thank You

Yelp Icon Lester D. 4/1/2023

You just made our day. Thank you for leaving such a wonderful review!

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Recently purchased a cooktop from Poirier's. I worked with Joelene, who took the time to think through the many angles to consider when replacing our electric cooktop with a gas one. She was responsive, professional and patient over the phone. We got a great price, and they recommended an excellent local installer. I have long shopped at the big box stores for many things, but I will be back for further appliances with Poiriers for sure. Its really hard to find this level of customer services these days in retail. Highly recommend.

Google Icon Peter Roman 3/9/2023

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Great appliance store for Norwood area residents. Their customer service is top notch. Good to support local appliance stores.

Google Icon Betty Gould 2/22/2023

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Jackie in sales always goes above and beyond to satisfy customers; she set up a service appointment for me without an extended wait time. Tyler arrived promptly when scheduled, was courteous, answered all of my questions, and fixed the issue with my dishwasher. The tips about selecting the best cycles for my use were free of charge! I have purchased all of my appliances from Poirier for over twenty years, and wouldn't think of going anywhere else.

Google Icon Andrea Craven 2/8/2023

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Awesome company! I spoke to Janelle, she knows the businesses and how to get the job done wil a smile and patience!

Google Icon Benjamin Hankerson 1/24/2023

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With the recent labor shortages in many skills, Poirier has changed their appliance repair business to focus solely on service calls to customers who purchased their appliance from Poirier.  Let me be clear- their prices for appliances are not rock bottom, but when you need service for that appliance you'll be so glad Younger You chose to buy from them.  I suppose you could go with the cheapest purchase option and tell yourself that you'll figure out future repair needs when the time comes.  But when the washer is overflowing, the dryer isn't drying, the refrigerator is room temp, or whatever the modern life crisis is, having the pros from Poirier coming to get your family back on track is priceless.  Do your homework with that four-figure fridge, but include Poirier as an option.  Service is only going to get harder to source, and Poirier has a commitment to their customers that they've backed up many times for my family.

Yelp Icon S.J. G. 12/12/2022

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very helpful, part was cheaper than expected.

Google Icon Alan Gordon 10/25/2022

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Tyler came out to inspect our fridge, and he was so helpful! We had another technician come out from a different company, and they had told us that we needed to defrost the whole fridge. Tyler said that wasn't necessary, and he steamed our whole freezer, and got rid of all the unnecessary ice.He was thorough, organized, and explained everything perfectly. He was great!

Google Icon Mikayla Hopkins 9/15/2022

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Poirier's Sales & Service is the Best. The owner Mike, and Kathy helped me with a difficult search and delivery for a dryer. The poirier delivery men were friendly, expeditious, and quality. They are Masters of everything appliance. Buy from Poirier you will not be sorry! I will never use anyone else! Thank you for caring about customer service.

Yelp Icon Susan H. 8/23/2022

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Have bought appliances from them in the past with great success.  Recently, my dishwasher, which I bought from them last year, needed service under warranty.  Could not be happier with the service.  They scheduled a free service call, and the technician showed up on time.  He understood the problem, fixed it, and explained what was the issue and what he had done.   I  will continue to use Poirier for all my appliance needs.

Yelp Icon George W. 2/18/2022

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Jason in sales, and Sean in the delivery dept. were extremely professional and helpful.

Google Icon Office Manager 2/21/2022

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Google Icon Steven Olanoff 11/9/2021

Thank you Steven Olanoff!

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After experiencing issues with a delivery from a big box store, I contacted Poirier for a refrigerator purchase. Everyone that I talked to from sales to the delivery team were polite, friendly, and focused on making sure that my delivery went smoothly. The delivery was well executed, and my old fridge was removed without issue. I highly recommend Poirier for your next appliance purchase and will be a returning customer.

Google Icon Ben Woolnough 11/5/2021

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I have bought several appliances from Porier in Norwood over the years---always happy with all aspects. Jackie Rideout is an excellent salesperson. She knows her stuff!! Jason McIntyre, who installed my microwave, was efficient and friendly.

Facebook Icon Lauren Levine 11/1/2021

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The service technician, Don, was incredible. he has worked on my appliances a few times and i am going to purchase an extended warranty through Poirier.

Google Icon JAMES POPKIN 9/10/2021

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We had an issue with a several years old Bosch dishwasher that intermittently cycled without water. Several online posts suggested a failure with the water filler valve. Scheduled service with Poirier and Don the service tech spent a a significant amount of time investigating the problem and after he contacted Bosch they said it was a controller board that failed. Don ordered the board and installed it a few days later. Perfect. Don was terrific. Very thorough in delving into the problem and testing. Thanks Don and Poirier. The service was terrific.

Google Icon Ken Hunt 8/31/2021

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Joe Ellen was super helpful, went the extra mile to help me.

Google Icon Paul Kolodzinski 8/10/2021

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Bought a grill online, and took advantage of their free assembly and delivery offer. I interacted with the helpful sales person via chat. Experience was great, and they arranged a convenient delivery. They called the day before to let me know the delivery time. Delivery guys were right on time, friendly and professional. Glad I purchased from a local store instead of Amazon or big-box hardware. I'll be sure to look to Poirier for future appliance needs.

Google Icon Josh Littlefield 7/4/2021

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Excellent professional service! The installation/ delivery team was 5 star!

Facebook Icon Theresa Potocki 5/21/2021

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Recent Maytag purchase had a set up problem. Contacted  Poirier Service To correct the problem. Service Director responded quickly with a phone call & email to assure immediate help. The technician was knowledgeable, efficient & very friendly.  Customer service has always been the most important item when considering  a purchase.  Thank you Service Department.....Cheryl Petrucci & Technician Tyler.  Appreciate all your help.

Yelp Icon James Z. 5/19/2021

You just made our day. Thank you for leaving such a wonderful review!

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Successful experience.  From initial contact through delivery and set up the service was excellent.  I would choose Poirier over a big box store any day of the week.  The installers were clean, polite and worked seamlessly together.  Experience was obvious.

Yelp Icon Terese B. 5/1/2021

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I ordered a small weber grill via phone and it was delivered exactly when quoted. It was on sale and the best price I found. In addition the delivery charge included assembly which not all stores offer. Easy process and zero complaints.

Yelp Icon Stacia Q. 4/30/2021

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Much better than buying at Best Buy. After Best Buy's outsourced installation people tried to swindle me out of $2700 to install a washer/dryer, I went here and had a very good experience.Support local like I should've done in the first place

Yelp Icon John L. 4/3/2021

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Google Icon Melanie Haswell 3/29/2021

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Google Icon Kevin Guariglia 3/29/2021

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Jackie did a wonderful job of coordinating things, and the delivery crew was efficient and on time.

Yelp Icon Gene H. 3/27/2021

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Great selection. Salesperson knew every feature of every model in the showroom. Delivery and install were smooth as well. Do your research online but buy here. They stand behind their products and prices are fair.

Google Icon Aari Evert 3/25/2021

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Great, nice, knowledgeable sales people. Great delivery.

Facebook Icon Linda A Purpura 3/23/2021

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Google Icon Prafulla Bhad 3/19/2021

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During the pandemic Jonathan helped me with a purchase over the phone for a new dishwasher. I am so pleased with the GE dishwasher it works amazing and looks beautiful!!

Google Icon jennifer Lordbaker 3/3/2021

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Exceptional! We had Don come out to fix our oven and he was conscientious of and adherent to COVID guidelines, keeping mask on at all times. He was extremely knowledgable and was able to quickly resolve our issue. The price was also very reasonable for the service received. He was very courteous and professional and we will definitely be using Poirier again.

Facebook Icon Monica Williams 2/25/2021

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Exceptional! We had Don come out to fix our oven and he was conscientious of and adherent to COVID guidelines, keeping mask on at all times. He was extremely knowledgable and was able to quickly resolve our issue. The price was also very reasonable for the service received.  He was very courteous and professional and we will definitely be using Poirier again.

Yelp Icon Monica W. 2/25/2021

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Great job w delivering our new washer. Matched the lower price of a competitor. Nice local company with good service unlike the bigger box stores.

Facebook Icon Filip Ramil 2/24/2021

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We recently moved into a condo complex in New Hampshire that uses Poirier for all their appliances. We upgraded our dishwasher to a Maytag and after some time Mike, the owner who was very easy to work with, came back to say Maytag had suddenly discontinued the model we chose. Mike researched and found another Maytag very similar to what we wanted. It was installed yesterday and looks great and runs perfectly!! Thank you Mike, pleasure doing business with you!! By the way...great service and prices too!!

Yelp Icon Irene R. 2/2/2021

You just made our day. Thank you for leaving such a wonderful review!

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Excellent, prompt, and professional service.   Have shopped here for many years and will continue to do so.Highly recommended.

Yelp Icon davida b. 12/23/2020

We appreciate your business!

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Poirier has great service and products. However, today they went above & beyond and are Angels! During a pandemic and job loss they went out of their way to fix a refrigerator in hours of calling. Dan and Cheryl you know what you did thank you! Best business team ever! .

Facebook Icon Sue Hand 12/18/2020

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My washer died and many places had long delivery times for a replacement. I called Poirier, bought the washer over the phone and it was delivered and set up two days later. They also took the old washer. This could not have been easier or more convenient - I highly recommend Poirier. I also like to give the sale to a local business rather than big box store. Lastly, my washer was made in the USA

Facebook Icon Anne Geier 11/18/2020

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Always able to find the parts of any appliance here. Aside from the snotty attitude and less than desirable customer friendly service from the 14-karat princess (who obviously has better things to do than answer a basic parts order/pickup inquiry) at the customer parts pickup window, I’d recommend this place to anybody in the local area.

Facebook Icon Gary Walkeapaa 11/13/2020

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Poirier is great!! They have great knowledge and expertise in any appliance you may need for your house. We have gotten a new Washer & Dryer, a new Deep Freezer and now a new Microwave from them, and could not be any HAPPIER with all of them! Delivery was very timely.

Google Icon Gregory Berry 11/12/2020

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Always been my goto appliance outlet for 20+ years.

Facebook Icon Rick Dorci 10/4/2020

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Google Icon William Brooks 9/20/2020

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Bought a stove brought it home found it was scratched. Called store was told they would get me another one. No hassle another one was given to us . I will be back thank you for the great service.

Google Icon Gerry Benoit 9/15/2020

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Poirier is now my absolute go to for all our large appliances. They will match any big box store price, then they will give you something you NEVER get at a big box store — great service! And follow up service is the key to happiness when buying a large appliance. The Poirier technicians are smart, honest, and incredibly knowledgeable and through. Knowing they are there for me is huge — I will never buy a large appliance anywhere else again!

Google Icon Elaine Sobell 9/15/2020

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Google Icon GERARD DORE 9/15/2020

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We have never purchased anything from Porier but now we know that we will never go anyplace else. The process was enjoyable from the attentive salesman right through the exceptional and prompt delivery. The delivery was a pleasure because of the professional and personal attention to our satisfaction. Thank you for your attention to customer service which has seemed to take a big dip elsewhere. We are customers for life now and will be back soon!

Facebook Icon Tony Morganelli 9/14/2020

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Google Icon Ishmael Sydney 8/29/2020

Thank you Ishmael Sydney!

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Visited with my mother in law for Massachusetts sales tax holiday. They have taken every practical precaution for Covid-19. Highly organized, gloves and masks available.Staff incredibly helpful (a little thing, but made a difference; a person came by and asked if we were being helped, explained she was admin and would get someone. That's how to deal with a customer, so many businesses don't know how to do that). We dealt with Michael Poirier -patient, listened to my mother in law, answered all questions willingly.First class, can't recommend highly enough.

Google Icon Nigel Pickard 8/29/2020

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The staff was very helpful. Especially Jackie. They had a good amount of stick on the appliances and we were able to get our washer that day.

Google Icon Marianne Berube 8/21/2020

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Poirier & Sales & Service is wonderful. Their Sales Department is very knowledgeable & extremely helpful. They helped me choose the exact appliances that fit my needs for my whole kitchen. I am extremely happy with my experience. The delivery team was extremely professional, courteous, efficient & careful. I will recommend them to anyone.

Facebook Icon Skye Butler Lawlor 8/3/2020

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Purchasing appliances is a big expense. The knowledgeable staff at Poirier helped us choose the right appliance and feel comfortable with our purchase. We shopped around and got the best deal at Poirier.

Google Icon Paul Burke 7/22/2020

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I found the freezer I wanted on the website and simply ordered by phone.  The sales and deliver people were helpful, polite, and delivery was quickly arranged, delivered, installed, and they even removed our old freezer.

Yelp Icon Elizabeth K. 7/22/2020

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So efficient and quick. Great service all around.

Google Icon kate sandvos 7/20/2020

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I've been buying from Poirier Sales & Service for years. Poirier never disappoints! They made it quick and easy for me to replace a refrigerator. The delivery people were very quick and efficient. It is a pleasure doing business with Poirier Sales & Service.

Google Icon Jennifer Nourse Rodman 7/20/2020

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Yes. Our order was ready when promised & placed in out car for us immediately on arrival. Great service.

Facebook Icon Stephen Staum 7/20/2020

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Jackie helped me pick a new washer and dryer. Her service was outstanding, quick, and I am loving the new set!

Facebook Icon Jessica Kelly 7/13/2020

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We've bought multiple appliances here. Excellent customer service. The staff is friendly and knowledgeable. The parts department has saved us at least twice over the years with critical replacement parts for an older fridge. Their pricing is very competitive. Skip the big box stores and come here instead.

Google Icon Mike Bokhman 6/28/2020

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Google Icon kjdemuth 6/3/2020

We appreciate you!

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My husband and I have gotten all of our kitchen and laundry appliances there since 1995. Their products and service are great! We needed a new microwave last week, and were able to get it within 2 days. I picked it up from the store and felt entirely safe about doing so in terms of social distancing; they had all the bases covered. Thanks!

Facebook Icon Jennifer Powell 5/11/2020

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Excellent service! Our microwave broke and Jimmy at Poirer Sales in Newton was awesome! He helped me "shop" over the phone for a replacement and ordered it from their Norwood store. It arrived in Newton quickly and was an easy, contactless pickup. Thank you so much!

Facebook Icon Stephanie Moshier Patel 5/9/2020

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Purchased a washer dryer set over the phone and had it delivered and installed - the experience beat all expectations! Everyone from sales to install and coordination with the plumber was professional, pleasant, and made the process smooth sailing. Great communication throughout. Thank you!

Google Icon MaryKate Daly 5/6/2020

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Google Icon Patricia Vogt 4/17/2020

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Google Icon Allison Morse 4/15/2020

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Great customer service, good appliances!

Facebook Icon Faith Cercone 4/14/2020

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We have been buying appliances from Poirier for a long time and have never been disappointed. When our washer broke down a very helpful salesperson explained the pros and cons of every type available. I have been very happy with both the service and the wonderful machine that was so quickly delivered.

Facebook Icon Linda Means 4/14/2020

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Really happy with my new dishwasher. Great service, great installation, it works like a charm. Thanks Poirier! (No offense to the big box stores but I just don't trust them to install it right. The last drier I bought was installed all wrong. Poirier matches prices with the big stores anyway, )

Google Icon Douglas Tepe 3/16/2020

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We have bought our appliances from Newton Poirier for years and have never been disappointed. We recently bought a dishwasher and refrigerator through Alex and the whole experience was seamless. He was straight forward, knowledgeable and accomodating to our special requirements. The Poirier delivery guys were terrific as well. We would never go anywhere else.

Facebook Icon Noreen Kavanaugh 3/15/2020

You just made our day. Thank you for leaving such a wonderful review!

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Google Icon Bruce Rohr 3/7/2020

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After spending about $10k on various appliances with Poirier, our $800 convection microwave from Bosch died just 3 mout of warranty.  After leading me to believe that they may help, Poirier never even made a note of our concerns on our account, and when I followed up, they simply told me to call he endless quagmire of Bosch customer service.  Thanks for nothing Poirier.  I might as buy off the web next time.Update:  Poirier ultimately stood by by us and twice sent its service department to our home for repairs to the convection microwave, on its dime and on our schedule.  This week the microwave works again.  They have proven that they do stand apart, and that it IS worth it to buy from and support an independent, locally-owned business.  Thank you, Poirier!  Excellent customer service.  Our faith and trust has been reinstated.After spending about $10k on various appliances with Poirier, our $800 convection microwave from Bosch died just 3 months out of warranty.  After leading me to believe that they may help, Poirier never even made a note of our concerns on our account, and when I followed up, they simply told me to call he endless quagmire of Bosch customer service.  Thanks for nothing Poirier.  I might as well buy off the web next time, and definitely will not buy from Poirier.

Yelp Icon Trish F. 1/25/2020

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Salesperson knowledgeable and pleasant. Delivery persons efficient and professional.

Facebook Icon Lorraine Costello 12/29/2019

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I absolutely love these folks and will only go to them for my future appliances! I had total knee replacement surgery and my refrigerator died!! NOT good timing! I went in Friday morning and Joeline helped me...I picked out a new one, and needed it asap. I was told it would take a few days. But that afternoon I got a phone call saying the guys would be there saturday morning at 8:30!  They took out my old one, removed it, set up my new one, and made sure it was up and running before they left. All of this was done in less than 24 hours! They truly are a family business and treat their customers like family!Thank you to everyone who helped me in a difficult situation!

Yelp Icon Tina M. 12/7/2019

You just made our day. Thank you for leaving such a wonderful review!

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Thank you so very much for the wonderful stove and cook top! Great service and great product. Couldn't be happier!

Google Icon Yvonne Foster 12/6/2019

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The installers were professional, quick and efficient. They made sure all of our fridge features worked before leaving.

Google Icon Jordana Wluka-Bishop 12/4/2019

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My Frigidaire oven stopped working after we used the self clean option. Right before Thanksgiving!Thanks to Piorier all turned out great. The inside support group that took my initial call was professional and supportive. I gave them the info needed and two days later their technician Mark showed early and with the parts needed to repair the oven. Thank you Poirier.

Google Icon Ted E 11/23/2019

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My old fridge died about an hour before i was catching a flight . I bought new one online and called from airport . New fridge was delivered and old one taken out in two days . Very happy to come home and it was all up and going !

Google Icon Stacey Norton 11/9/2019

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The services was quick and the delivery and hookup was perfect. Thanks.

Google Icon Janet Dorion 11/9/2019

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Very easy to deal with. Took their recommendation on installation of stove, plumber did a great job. Purchased stove, refrigerator, Micro wave and dishwasher. Very satisfied.

Facebook Icon Connie Traficante Cunningham 11/8/2019

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The price couldn't be beat and installation was quick.

Facebook Icon Patricia N. Timmoney 11/8/2019

Thank you Patricia N. Timmoney!

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Google Icon Dan Connors 10/7/2019

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Outstanding

Google Icon Mark Hunter 10/6/2019

Thank you Mark Hunter!

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Google Icon John Horwitz 10/5/2019

Thank you John Horwitz!

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My Delivery drivers were great, professional, neatly dressed professionals. Wish I remembered their name hopefully you can look it up and give them kudos

Google Icon Frank Foley 9/28/2019

Thanks for sharing your experience!

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Google Icon Scott Doyle 9/20/2019

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Google Icon Wendy Zarrella 9/18/2019

Thank you Wendy Zarrella!

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Google Icon Peggy MacDonald 9/18/2019

We appreciate you!

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The removal and installation of my appliances by Vito was exceptional. Jason McIntyre did a great job installing my microwave . Jason Fenn the salesman was also easy to deal with.I'm very pleased with the overall service provided by Poirier Sales.

Google Icon Sheila Ceraso 9/18/2019

Thank you Sheila Ceraso!

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Jolene was incredible from start to finish. Poirer has wonderful customer service and really listens to their customers needs and wants. Wonderful experience...thank you Jolene.....we will return!

Facebook Icon Kym Gaissl 9/18/2019

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Our fridge died, and we were looking to move fast with the purchase. I did my research online and called both Home Depot and Lowes. Both gave delivery timelines that were over 2 weeks! Finally, I found Poirier Norwood. Jon was professional and courteous. The fridge was delivered 3 days after the purchase - and the delivery / installation team was great! Cleaned up after themselves and delivered a service with a smile! I was also impressed that Poirier had pricing that matched Home Depot. I will recommend this company going forward.

Yelp Icon Annat S. 9/16/2019

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Great prices and great service. Thank you for prompt and efficient delivery!

Yelp Icon Elizabeth K. 9/15/2019

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My experience at Poirier was nothing short of how I was hoping. The salesman was friendly and very informative, made me feel very comfortable. Delivery was also excellent. The two men were very polite and professional. Handled installation and removing the used appliance quickly and professionally.Will absolutely make me shop at Poirier again.

Google Icon Rich Webber 8/24/2019

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During these past 15 years, Poirier has been our top-rated sales team.  They have been extremely knowledgeable about their products and installations.   Today, which is a Saturday,  we had to call upon them for an emergency service. Realizing what a valued customer we are, they accommodated us with a great service technician, Tyler, to address our problem. He was professional, neat and thorough. It's nice to know that service people do care about their customers.

Yelp Icon Babz P. 8/17/2019

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Very personable and courteous staff, would undoubtedly buy from them again.

Google Icon John Owens 8/17/2019

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Google Icon Jeff Burger 8/16/2019

Thank you Jeff Burger!

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Best place to buy appliances, no pressure, knowledgeable, friendly,fantastic sales and delivery service! What more can I say.

Google Icon kathleen wehner 8/16/2019

Wow! We really have the best customers – thank you.

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Washing machine was delivered right on time. Service personnel were professional, friendly and efficient. New machine set up quickly. Old machine taken out quickly. Poirier personnel even ran the machine to show me the set up and to make certain it was operating correctly. I have bought many appliances from Poirier. They do not disappoint. I’d go nowhere else!!! Nothing like the small neighborhood business!!!

Facebook Icon Virginia Balicki 8/8/2019

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I needed a basic refrigerator and they had exactly what I needed. I appreciated receiving the July 4th sale circular. The process was quick and seamless from purchase to installation.

Facebook Icon Ruth Gold 8/8/2019

Wow! We really have the best customers – thank you.

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Poirier is my go-to store for appliances. Their selection always includes top-rated brands and models. The sales team is helpful and knowledgable; delivery crews are on time and installations are done right the first time. I'm working my way through my second kitchen with Poirier along with purchasing a new gas grill. Laundry room is next!

Yelp Icon Stephanie W. 8/7/2019

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Google Icon Gilbert Zeidan 8/1/2019

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Worked with Jolene on full appliance upgrade of fridge, gas stove, microwave and dishwasher. Great price and had an awesome experience with delivery and with the installer they recommended, Vito Serratore. Thanks for everything!

Facebook Icon Matthew Carrara 7/29/2019

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No pressure to purchase. The sales woman was very helpful she explained everything about the equipment. She set a delivery day & time. The delivery / installers were on time polite, very knowledgeable, ran a demo of the new install. They removed the old equipment & cleaned up.

Google Icon Ron Red 7/13/2019

You just made our day. Thank you for leaving such a wonderful review!

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Easy purchase, no issues with delivery and installation. Do yourself a favor and use these guys and do not order from Home Depot

Google Icon Peter Roggenbuck 7/12/2019

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I absolutely love these folks and will only go to them for my future appliances! I had total knee replacement surgery and my refrigerator died!! NOT good timing! I went in Friday morning and Joeline helped me...I picked out a new one, and needed it asap. I was told it would take a few days. But that afternoon I got a phone call saying the guys would be there saturday morning at 8:30!  They took out my old one, removed it, set up my new one, and made sure it was up and running before they left. All of this was done in less than 24 hours! They truly are a family business and treat their customers like family!Thank you to everyone who helped me in a difficult situation!

Yelp Icon Tina M. 7/12/2019

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We had an easy washer dryer delivery by two very capable and friendly men. Ishmael and his delivery partner were both super helpful and were also nice to chat with; big thanks to both of them! (My rescue puppy who is afraid of everyone liked them too!)

Google Icon Nancy Spalding Gray 6/22/2019

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We had an excellent experience with Poirer. The sales staff is very professional. They are not pushy at all. They will guide you to the things you want,...

Yelp Icon Bob B. 6/8/2019

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Buy appliances from these guys. Professional delivery, great support and service.

Google Icon Simon Genzer 5/31/2019

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Sales and installation first class. Highly recommend!

Google Icon Burton Mandel 4/22/2019

Another great review!

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Great selection. Salesperson knew every feature of every model in the showroom. Delivery and install were smooth as well.

Google Icon Aari Evert 4/22/2019

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Working with Jolene to purchase a new dishwasher and small refrigerator was a very enjoyable experience. She was knowledgeable and personable! Vito ... their installer ... was excellent! He took his time, was neat and clean, and he was very professional!

Facebook Icon Karen Willox 4/3/2019

We appreciate you!

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Jonathan was very knowleagable and provided us with great guidance in making the best decision for us on our purchase of our washer and dryer.

Facebook Icon Sophia Paraskos 4/3/2019

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Recently got a fridge from Poirier’s. The salesperson, Jackie was exceptional. She knew about every brand and helped me make a decision. I am very happy with my washer, which is the 3rd I have gotten over the years from Poirier’s. I highly recommend this appliance store.

Facebook Icon Kathleen Spellman 3/26/2019

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The sales rep was very knowledgeable and I didn't feel pressured into purchasing anything. She answered all my questions and guided me towards products that fit my needs and budget. Good communications continued through the delivery and install. I would gladly recommend Poirier just as they were recommended to me by my daughter.

Facebook Icon Ginny Berry 3/26/2019

Thank you for your business.

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Recently got a fridge from Poirier’s. The salesperson, Jackie was exceptional. She knew about every brand and helped me make a decision. I am very happy with my washer, which is the 3rd I have gotten over the years from Poirier’s. I highly recommend this appliance store.

Facebook Icon Kathleen Spellman 3/26/2019

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Best repair service on planet. Service rep. T did not let us down, working on the problem and calling manufacturer until it was fixed. I am happy with...

Yelp Icon Bruce B. 2/21/2019

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Top notch service and pricing. No pressure and fantastic showroom.

Facebook Icon John McGinn 2/15/2019

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I love the great customer service at Poirier!!! We have been going there for years because they sell great appliances and offer service to their products. It's an old school business which has been in Norwood for years and provide the old school customer service. We do matter at Poirier and they make sure we are happy. So make sure you check them out on your next appliance purchase!!!

Facebook Icon Jill Henneberry 2/9/2019

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Google Icon Rik par 2/1/2019

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Salespeople were all so helpful, knowledgeable, and very nice! We purchased a washer machine and were given plenty of time to make our decision, no sales pressure. It arrived on time, was explained in detail by a courteous delivery person on how to operate it. A pleasure to do business with this company.

Google Icon Sue Cohen 1/27/2019

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Tyler, was on time, very polite and most important, very skilled. he explained everything and cleaned up after. Just a delight.

Facebook Icon Walt Brownell 1/27/2019

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I have dealt with all the appliance dealers in the area and Poirier blows them all away in every category . Even the delivery and installation men were very knowledgeable and polite. I'm very happy I have found a dealer I can trust.

Google Icon aldo cole 1/25/2019

Another great review!

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Always excellent

Google Icon Bill Olson 1/25/2019

Wow! We really have the best customers – thank you.

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I was treated like family!!! I bought a Bosch dishwasher , within 24 hours it was at my house. Super fast friendly service with the best price! Thank you I will be back.

Google Icon Helen Tilgner 1/7/2019

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Poirier appliance is top notch in the appliance business , Jason was absolutely the best very knowledgeable and handled everything from start to finish. We had a new home built, with all new appliances. Everything arrived on time and correct, jason made sure we had all the proper specson appliances so everything fit. Definitely would recommend everyone to shop poirier appliance Norwood ma. See Jason

Google Icon TIM ANDREWS 1/3/2019

You just made our day. Thank you for leaving such a wonderful review!

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Jonathan was great to work with. He was knowledgeable and because we were purchasing multiple appliances, we were extended a great discount. Delivery guys were professional and did a great job.

Facebook Icon Jeanne Benjamin Rawson 1/3/2019

Thanks! We hope to see you again soon!

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this place is so friendly ,they will meet the big box store prices and delivery was easy to schedule and the men were great. Will return to buy a new dishwasher soon mine is 30 yrs. olf at least

Facebook Icon Deborah McCauley 1/3/2019

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Peter B

Google Icon Peter Brennan 1/3/2019

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The sales team, Bridget specifically, was extremely knowledgeable and helpful in finding the right appliance for my space and budget. The delivery guys were on time, polite and efficient.

Facebook Icon Caryn Bosworth 1/2/2019

We're honored Caryn Bosworth chose to shop with us!

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The prices of a washer and dryer were the best. And, the flexibility for delivery was very much appreciated. The delivery team was very professional and the installation went very smoothly.

Facebook Icon Howard Sholkin 1/2/2019

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I called Poirier and was able to get what I needed in a very timely manner. Everyone was courteous and the delivery guys were careful and respectful. Thank you!

Google Icon michael reece 1/2/2019

We appreciate you!

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I called Poirier and was able to get what I needed in a very timely manner. Everyone was courteous and the delivery guys were careful and respectful. Thank you!

Facebook Icon Mike Reece 1/2/2019

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Great local appliance vendor. Excellent no-pressure sales staff works to meet your needs at a fair price. Poirier delivery staff is timely, efficient, and courteous. Service center stands behind their products. Personalized local shopping experience trumps that at the big box stores every time. I highly recommend Poirier.

Google Icon M Chet 1/2/2019

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Great store. Love your sales. Your staff is great. Always pleasant when calling for a job to be fixed.

Facebook Icon Kim Lavange 12/7/2018

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We have been purchasing all of our home appliances for 20 plus years from Poirier. I have had several major issues over the years...no fault of Poirier....

Yelp Icon Traci K. 12/6/2018

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i've been there a few times for appliance parts they always had in stock never a problem

Facebook Icon Mark Webber 12/5/2018

We appreciate you!

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They were quick to come out and repair my washer when it wasn’t working.

Facebook Icon Joy Tellier Lynch 11/8/2018

Thanks! We hope to see you again soon!

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John, I would hire you in a heartbeat, you’re the best and Michael you have a professional staff , thank you.

Google Icon Nada Yousif 10/31/2018

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I had an excellent experience buying a new dishwasher from Poirier. They helped me select the appropriate model, facilitated the sale and delivery, and made the process smooth and easy.

Facebook Icon Sarah Leonard 10/23/2018

Thanks! We hope to see you again soon!

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Both my purchases of appliances and the service that they may require have been excellent. The staff is knowledgeable and efficient. Much better than big box stores.

Facebook Icon Elaine J Baizman 10/22/2018

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Poirier, sales reps, customer service and delivery men were all professional and everyone was very easy to deal with.

Facebook Icon Robin Clark 10/22/2018

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I did not want to go to a big box store. I wanted to support a local merchant instead. Bridget and Alex in the Newton store could not have been more helpful even though this was a relatively small sale by their standards. Shawn and friend who did delivery never gave up! I have an old house with undersized doors. THey had a sense of humor, professionalism, courtesy. Cannot wait to buy another appliance from Poirier.

Facebook Icon Linda Sanford 9/18/2018

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Sales staff was great. So nice to speak with someone who knows the products and listens to your needs. Much better service than big box stores and with rebates cheaper too. Would go there again and recommend to anyone.

Google Icon Chris Isherwood 9/12/2018

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Jimmy in the Newton location was extremely helpful in helping us decide on a washer/dryer. Follow up with delivery was great and delivery people courteous and efficient. I will certainly be using Poirier for my future appliance purchases

Facebook Icon Carol Meyer 9/11/2018

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Knowledgeable. Good value. Great service.

Google Icon Bruce Barnett 9/3/2018

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I can not thank you or recommend you enough...i have been going through a flurry of kitchen issues...love my new fridge..today tyler came for my stove...was here 10 minutes...reprogrammed...everything is working perfect. I am so happy with everyone i have been in contact with from sales,delivery, and service. Thank you for doing your job well and professionally.

Facebook Icon Elena Malin-Katz 8/30/2018

Wow! We really have the best customers – thank you.

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We are so happy with our recent experience at Poirier. We were searching for a specific dehumidifier, and Alex found one in their warehouse. He promised to get it to the Newton store for us to pick up the next day. When it didn't make it onto the truck, Alex (On his day off!) drove to the warehouse himself to get it to the store that afternoon. This is amazing customer service, not found at any of the big-box stores. We will absolutely shop there again!

Facebook Icon Carolyn Colonero 8/24/2018

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Just bought my second appliance from Poirier. The salespeople know their stuff, gave me great advice to get a less expensive brand that is just as good for this product, and the delivery people were polite, efficient, and fun to boot. It's so great to have a place that is so reliable. Oh, PS--the refrigerator I got was $400 off b/c a floor model had been on sale and the price was mistakenly changed on the website for all of that model and color. I didn't even know why it was cheaper in that color and the salesperson didn't tell me; it was only when I called to make my purchase over the phone that the person I spoke with mentioned when I said I was happy with the good deal that it had been a mistake on the website but they had decided to honor the price across the board. It's nice to do business with you.

Facebook Icon Sue Fendrick 8/22/2018

You just made our day. Thank you for leaving such a wonderful review!

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Google Icon Bill Fiorito 7/16/2018

Thank you Bill Fiorito!

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We recently purchased a new microwave, stove, and refrigerator. Jackie was incredibly helpful and knowledgeable. The delivery people were friendly, courteous, and efficient.

Facebook Icon Deborah Carlson 7/15/2018

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Recently bought a Frigidaire Freezer on July 11th to replace the same freezer we bought at Sears the week before. We went down at 4:45PM on a Saturday and...

Yelp Icon Barry M. 7/14/2018

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We just had our new dishwasher installed on Monday. Had bought it, sight unseen, over the phone with Jason. The price was competitive and it was special order, because of the color. The plumber they hired to install it and remove the old one was so pleasant with great attention to detail. He left the place immaculate and even added a couple of screws that our storm door needed. What a great experience. This is at least the 4th appliance I bought from Poirier Appliance and I am always a happy camper! A+

Facebook Icon Jean Stocker Higgins 6/28/2018

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I am very happy with our recent purchase of a new stove. The sales associate Bridget was very helpful both in person and via email. The delivery guys were professional and switched the stoves quickly and took care to protect our floor and our tight doorways.

Facebook Icon Tanya Philbin-Chin 6/21/2018

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Back to Poirier for a refrigerator and oven range. We were greeted immediately by Jackie. Our kiddos played in the kids corner so we could ask all the...

Yelp Icon Amanda R. 6/4/2018

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Bought a combo oven microwave and frig last fall. Had a minor issue with the frig and then the microwave stopped working. I was able to easily set up...

Yelp Icon Holly C. 5/20/2018

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Bought a new BBQ - price included delivery. The guys called 1/2 hour before arriving, then arrived exactly on time. In 5 minutes the new BBQ was installed,...

Yelp Icon Harold L. 5/18/2018

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excellent repair man, extremely knowledgable about product, and told me how to use properly so I don't get additional issues. very patient!!! love poirier, have only dealt with them for ALL my appliances. Honest, great products, and prices and service can't be beat by box stores!!!

Google Icon Hillary Barnett 5/11/2018

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Smooth transaction done 100% by phone, and delivery went just as well, the 2 delivery men even helped take the old grill off the deck ( long set of stairs ).

Facebook Icon Mike Solimini 4/21/2018

You just made our day. Thank you for leaving such a wonderful review!

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Facebook Icon Sandy Soolman 4/13/2018

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Google Icon M Robert 4/10/2018

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Expert Sales and Service staff. Very pleased with care and attention that I received.

Google Icon Debra Getz 3/25/2018

We appreciate your business!

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The young lady who waited on me was extremely helpful in helping me choose a new refrigerator.The two delivery men were professional and genuinely nice guys. I called the store later in the day to give them a two thumbs up.Will certainly consider Poirier for a future purchase.

Google Icon Carol Poles 3/9/2018

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We needed a new cooktop ours got cracked when I dropped a hot bowl onto it that was steaming in the microwave above cooktop. I called and Jason F. Looked up the size of the cooktop that I bought over 10 years ago. He explained how the GE cooktops have evolved and offered me a few choices. I placed the order for a replacement over the phone. He told me to expect a call from the plumber they use. . Indeed the plumber called and we set up a window for installation - some how I guessed it would take a few hours to hook up the gas. He finished the installation in less than a half hour. Amazing service from start to finish. And well priced. Thank you Poirier’s!

Facebook Icon Karen Splansky Farbman 3/9/2018

You just made our day. Thank you for leaving such a wonderful review!

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Love this place, they stand behind the products they sell and don't try to convince you to early replace what you have! We now go to them for all our appliances and repairs and our breaking point was our 9 year old washer, finally needed a belt replacement, not costly but when asked if we should replace they were firm that it had more life and has continued to go on for 4 more years now with no issues! They are great when going them when we needed to replace our fridge when we came with a budget and our wish list. We have zero regrets with it! Our oldest purchase is our 12 year old Bosh dishwasher that was a floor model, that thing is going strong and has had zero repairs, couldn't be happier!!

Facebook Icon Ally Pike 2/26/2018

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These guys went above and beyond for me. I had a dryer that was taken apart (wrongly) by another tech, and left for dead. Paul took care of me, he put my...

Yelp Icon Chris T. 1/27/2018

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Pros: -Expert staff that know their stuff. You can just start listing off model numbers and they'll know all the measurements and specs by memory. -They...

Yelp Icon Kendra M. 10/15/2017

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We have purchased several appliances from Poirier. Recently had an issue with our dryer that I thought would require buying a new unit. I stopped by the showroom in Norwood and spoke with the sales rep. After explaining the issue, he suggested that I speak with Tony in their parts department as it may be an easy fix. Tony was great, he told me what the issue likely was and showed me diagrams of where the part is inside the dryer. I was prepared to buy a new dryer but $37 in parts + 30 min of my time and everything is working fine. I honestly cannot name another business who would help their customers that way, which is why we will be customers for life.

Google Icon Glen Perlman 7/17/2017

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Tyler came to install our dishwasher and had so many helpful tips on how to keep it looking and running it's best. He was so meticulous and pleasant to...

Yelp Icon Lisa M. 6/13/2017

You just made our day. Thank you for leaving such a wonderful review!

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I bought my washer and dryer several years ago and have been happy with my choices. My dryer was not heating up and I called for service. A woman answered and suggested I check with the vent to make sure the lint was clear. She said why pay for a service call if that is the problem. Unknown to me, my son-in-law put a beach chair against the vent. The chair was moved and problem was solved. I don't know too many places that would help a customer save money. That's why if I need any appliances or service there is only one place to go. Poirie. THANK YOU!

Google Icon Taube Weiner 4/22/2017

Getting to meet folks like you is one of the many reasons we love coming to work every day.

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Parts are overpriced compared to online, but they had the replacement washing machine pump that I needed right away. Large selection of appliances, including high-end and semi-commercial lines.

Google Icon Ben Kibler 3/19/2017

Thank you for choosing to shop with us.

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If you want expert advice, you'll get here.

Google Icon Miguel Cura 1/27/2017

Thank you Miguel Cura!
- Michael Poirier

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I came to their Christmas event. Everyone was very friendly. It's an upbeat company of hardworking people. Many of my family and friends buy their products and love their service.

Facebook Icon Stephen DeVoy 12/10/2016

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I walked in and asked for an Oven Element; purchased and didn't have to order online and wait. They were friendly.

Google Icon Victoria Foley 11/22/2016

We appreciate your business!

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I was very impressed with Poirier's sales' people, especially Jimmy Tieso. He was extremely helpful, professional and friendly!

Facebook Icon Hao-Li Tai 11/21/2016

We appreciate your business!

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OUTSTANDING service, completely satisfied with product. We bought an Electrolux washer and dryer. We were treated very nicely, and love our new machines!

Yelp Icon Amanda R. 10/3/2016

Thank you for taking time to share your experience with others.
- Michael Poirier

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Clean and professional high end appliance store.

Google Icon Frank larkin 9/25/2016

Thanks! We hope to see you again soon!

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We went in because our dishwasher started to leak. We were greeted by Jon, one of the salesmen. He gave us a few minutes to look around and compare models we liked, and when we were ready (narrowing down to 3-4 models we liked), we asked him the features/drawbacks of each model. He was attentive, informative, friendly, and most importantly, cared about what we wanted/needed based on a few questions. I have never received this type of service from a Lowe's or Home Depot.  I was also surprised by the selection at Poirier - they had entry-level models, all the way to luxury brands. We actually ended up with a cheaper model than the one we had our eyes on based on Jon's recommendation and information.  Now - the kicker -- we were so impressed that we ordered the dishwasher the next day -- after I paid and ordered, I decided to do a Google-search and look for anyone who sold it cheaper -- and Poirier was almost 100 dollars cheaper than big box stores and even online stores. Needless to say, they are as good as it gets when it comes to home appliances and service. Thanks Jon!

Yelp Icon Andy N. 8/9/2016

Wow! We really have the best customers – thank you.

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Just purchased a new refrigerator and am one happy customer!  First I have to say this new one is replacing another bought from here 17 years ago (doing a kitchen renovation)  which is still running fine. Total stress free shopping, thanks to the staff, especially Jacqueline who was very attentive and knowledgeable on each model I considered.  She offered suggestions to fit my needs without any of the sales pressure found elsewhere. Also, this is a family owned business with many years of experience and known locally for their customer appreciation and loyalty, that means a lot to me!

Yelp Icon Deb F. 8/6/2016

Thank you Deb F.!

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Overdue thank you for my new appliances. Sales and delivery were outstanding. Thanks !

Facebook Icon Lynne Twomey Dixon 7/18/2016

Thank you for choosing to shop with us.

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I don't usually get impressed easily, but I have to say that the staff at Norwood branch are very helpful and kind especially "wittney" from parts. Very courteous and friendly. Thanks

Yelp Icon Issam J. 6/22/2016

Thanks! We hope to see you again soon!

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I purchased my refrigerator through Poirier and it was a great experience! I was having trouble finding the perfect fit for my small space and the sales associate did all the work for me. They found the perfect fit fridge, delivered, and installed. Based on the great service I received, I will be purchasing all my appliances though Poirier! Thank you all again!!

Google Icon Lauren E Belmonte 5/9/2016

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Google Icon jawad shakarchi 3/9/2016

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We bought all the appliances for our Boston condo from these guys in 1997, and they've been maintaining them for us ever since, and 19 years later, we couldn't be more pleased.! Every few years, if something needs some kind of repair, they come and do it -- and some appliances, especially the higher-end ones, are intrinsically well-built and will keep on working as if they were new for many years as long as they're maintained properly. We've been lucky, I guess, to have some of them. In any case the Service Department really knows what they're doing and have been able to quickly diagnose and correct the odd problem when it has appeared. We're happy customers!

Yelp Icon Bart H. 2/7/2016

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Tyler Meack was our service technician.He was outstanding. Professional,courteousAnd an excellent diagnostician. He fixed our maytag washing machine promptly and accurately. While I am not happy with the maytag brand I am happy with the service I received from poiriers service technician Tyler Meack

Yelp Icon Suzanne B. 6/7/2015

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Facebook Icon Diana Erba 6/5/2015

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Facebook Icon Beverly MacKinnon Malacaria 3/13/2014

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We have been dealing with Poirier Sales & Service for years, starting from purchasing an entire houseful of appliances when we built our home 16 years ago.  Since things don't last the way the used to, we have been gradually replacing the kitchen appliances over the past year, some through necessity and some on an preemptive basis.  Over the past fifteen months we've purchased replacements for the following: dishwasher; under-cabinet microwave, double wall ovens, gas (propane) cook top and retractable downdraft exhaust fan. (Also a vacuum, which they no longer carry.)This family-owned business has always provided the type of personalized service just not available through "big box" retailers or on-line purchases.  The SERVICE is what makes the difference at Poirier's - before, during and after the sale.  They have also recommended first class service people who were able to handle the difficulties often experienced with retrofit installations / applications (like re-cutting a counter top opening for a new cook top; moving electrical junction boxes/outlets as required, etc.)If you value CUSTOMER SERVICE and always having a resource available to assist in anything to do with appliances, do YOURSELF a favor and do business with Poirier's.  We have for years and will continue to do so.

Yelp Icon Gary D. 3/25/2012

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Their service is unbelievably great. Not only do they try to get to you ASAP, they do a wonderful job. I have purchased most of my appliances with them and will continue to do so. Knowing that they are there for me when I have a problem makes me feel confident that when and if I have a problem, I won't have a problem with them fixing it.

Google Icon A Google User 10/9/2011

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best store – GREAT STORE VERY GOOD EXPERIANCE. MORE THANT 30 YEARS.

Citysearch Icon Susan D. 2/26/2009

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Great Store – I looked all over for a washer and dryer. I checked out the sales adds for weeks looking for a good product at a good price. When I stopped in at Poirier's I was surprised at the large selection and the great prices. I was also told…

Citysearch Icon j g. 10/10/2005

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